Q. How do I register my textbooks for sale?
A. You may approach the Used Textbooks Registration Counter (next to the Customer Service Counter) at the Forum Bookstore to register with your matriculation card during the registration period. Simply provide your particulars and your selling price and we will put up your books for sale.
Q. Do you accept non-NUS textbooks?
A. Currently we will only accept textbooks that are being used in the NUS curriculum. We will verify the relevance of the books to the current modules offered. Only the most current and latest edition of the textbooks will be accepted unless an older edition is adopted by a faculty member.
Q. Do you accept study guides or CD ROMs?
A. This will depend on the course requirement adoption received from lecturers. However, we cannot accept instructor editions, overseas editions, course packs, or illegally photocopied books.
Q. Can I sell back books in any condition?
A. Books need to be in reasonable, usable condition. We reserve the right to refuse to purchase damaged books or books that are unlikely to be repurchased by other students.
Q. How do I price my textbooks?
A. Books that are in better condition usually fetch a better price, so to ensure that you can sell your books, you should price it competitively against a book in similar or poorer condition.
Q. Can I change the price of my textbooks after registration?
A. You may but we do not encourage price changes as an administrative fee of $1 will be charged.
Q. Will I be informed if my book has been sold?
A. We will email you after the Sales period. Alternatively, you can visit our website(http://coop.nus.edu.sg/services/buy_back/index.htm) and use the record ID on the registration form to check the status of your books.
Q. When can I collect my payment?
A. We will email you after the Sales period. You can collect your books one week after the close of the selling period on the day and time allocated to you in the notification. You must bring along the registration form to make your claim. All unclaimed sales proceeds will be donated at our discretion after the end of the Payment and Recollection Period.
Q. How will I be paid?
A. Payment is in cash only. Request for payment in cheque will incur admin fees of S$5.00 per cheque.
Q. When can I collect my unsold book?
A. We will email you after the Sales period. You can collect your books one week after the close of the selling period on the day and time allocated to you in the notification. You must bring along the registration form to make your claim. All unclaimed books will be disposed at our discretion after the end of the Payment and Recollection Period.
Q. Will I be able to collect my books if I have lost my registration form?
A. We will still honor your claim but will require patience from you as we try to trace your record. All claims without registration forms will be processed after the Payment and Recollection Period. We will need your assistance in providing us details of the book registered, a copy of your matriculation card and contact details. We will contact you once we are able to retrieve your book.
Q. How much commission do you charge for a sold book?
A. Our commission is fixed at 10% of the sale price or $1 (whichever is higher) for books that are sold. Administration fees are waived for this period. Currently we do not charge for unsold books.
FAQ for Buyers
Q. Where can I buy these used textbooks?
A. NUS Co-op will set up a new area inside the Forum Bookstore to cater to used textbooks. The books will be sold at the price set by the sellers. A separate cashier counter will be dedicated to the sales of used books to help speed up your transaction.
Q. Why should I buy from Co-op?
A. We have experienced staff to assist you in making the right purchases. We also give you the convenience of comparing both new and used textbooks under one roof.
Q. Can I exchange or return my purchased copy?
A. It's the responsibility of the buyer of secondhand books to ensure that books purchased are in acceptable condition. As the books belong to individual sellers, we will not be able to facilitate any returns.
Q. Will Co-op member enjoy further discount?
A. NUS Co-op’s role is the facilitator in the transaction. As such we do not have ownership of the books on display and are unable to extend the member discount to these books.
Environmentalist (14degrees) Blogged:10:39 PM
